Unfortunately we are unable to offer refunds on any items that are personalised, unless that are deemed faulty or incorrect.
If however, you have received a product you are not satisfied with, please contact us and we will see how we can assist you. We can be reached by telephone or you can email firstname.lastname@example.org – please include any order details.
Non Personalised Products
We offer 30 day refund policy on all non-personalised items within our range. Simply contact our customer service team via telephone or by emailing email@example.com to receive instructions on how to return your item(s).
Please remember to include your original order number and your reason for the return within your correspondance.