Useful Information – Facebook Messages
Thank you for contacting The Handmade Christmas Co.
We will get back to you as soon as possible. Please note that Facebook is not one of our official customer support channels, and so it is not checked as often as other methods. For the quickest response to your enquiry, please make contact with us using one of the following methods:
Telephone: 020 3750 3012 (10am-6pm, Monday to Friday)
Support Website: Click here
Our office hours are Monday to Friday from 10am to 6pm. Outside of these hours our customer support channels aren’t always monitored, but we will always do our best to get back to you as soon as possible.
If your enquiry is about an order you have placed, please have your Order Confirmation number to hand, as this will help us find your details far quicker. This number can be found in the Order Confirmation Email you received on the day of placing your order.
For personalised products, please allow up to 10 working days for production. This timeframe allows for your product to be personalised and checked for quality, before being dispatched. Once dispatched, orders typically take between 2-3 working days to arrive.
Thank you – we will be in touch shortly.
The Handmade Christmas Co.